Richville Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the Richville Casino website, account facilities, games, promotions and any other services made available through the platform. They should be read together with any promotional rules, privacy information, responsible gambling information and other notices displayed on the website. If there is an inconsistency between these terms and a specific promotion, the specific promotion rules will generally apply to that promotion.

By registering an account, accessing games, making a deposit or otherwise using the service, you confirm that you accept these terms. You also confirm that you have the legal capacity to enter into an agreement and that the information you provide is accurate, current and complete. If you use the service on behalf of another person or organisation, you must have authority to do so.

Richville Casino may update these terms from time to time to reflect changes to the service, applicable law, security requirements or business practices. The current version will be made available on the website. Continued use of the service after an updated version is published may constitute acceptance of the revised terms. You should review this page regularly.

The website may be unavailable occasionally because of maintenance, technical issues, security events, telecommunications problems or circumstances outside reasonable control. We do not guarantee that the service will always be uninterrupted, error-free or available on every device or network.

2. Eligibility and player accounts

You must be at least 18 years old to use gambling services. You must also be legally permitted to access and use the service in the place where you are located. Gambling laws can differ between Australian states and territories and between jurisdictions. It is your responsibility to check the rules that apply to you before registering or playing.

You may be required to create one personal account. You must not open an account for another person, allow another person to use your account, or maintain multiple accounts without express authorisation. Your login details must be kept confidential. You are responsible for activity carried out through your account unless you have promptly notified Richville Casino of suspected unauthorised access.

Registration and verification information must be truthful and must not be misleading. You may be asked to provide evidence of identity, age, address, source of funds or other information needed to meet legal, regulatory, fraud prevention and anti-money laundering requirements. Account checks may be completed before or after access to certain services, deposits or withdrawals.

If information cannot be verified, appears inconsistent, or raises security or compliance concerns, access to an account or transaction may be delayed, restricted or refused. You must promptly update information that changes. Richville Casino may suspend or close an account where there is suspected fraud, unlawful activity, a breach of these terms, responsible gambling concerns or a legal requirement to do so.

Prohibited use

• Using the service while under the legal gambling age or on behalf of a minor.
• Using another person's account, payment method or identity without proper authority.
• Attempting to manipulate games, outcomes, promotions, account systems or payment processes.
• Using software, bots, scripts, devices or techniques intended to obtain an unfair advantage.
• Using the service for unlawful purposes, fraud, money laundering or other prohibited activity.
• Interfering with the website, introducing harmful code or attempting to bypass security controls.

3. Games, deposits and withdrawals

Games are provided for entertainment and are subject to the rules displayed for the relevant game. Before playing, you should review the available instructions, stake information, eligibility requirements and any applicable game conditions. Game results are determined by the systems and processes used for the service. Where a technical error, system fault or incorrect display affects a game or transaction, the affected activity may be reviewed and corrected in accordance with applicable law and the relevant game rules.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must not be made using funds obtained unlawfully or funds that you cannot afford to lose. Available payment methods, processing conditions and verification requirements may vary. A payment provider may apply its own terms, fees or restrictions, and Richville Casino is not responsible for a provider's independent actions.

You should check transaction details carefully before confirming a payment. A transaction may be declined, reversed, held or reviewed because of payment provider rules, verification requirements, suspected fraud, technical issues or legal obligations. You must not attempt to charge back a valid transaction or ask a payment provider to reverse a transaction without a genuine and lawful reason.

Withdrawal requests may be subject to account verification, source-of-funds checks, payment rules, applicable game conditions and legal requirements. Funds may only be returned through permitted methods and, where required, to an account or method held in your name. Processing time can depend on the payment method, verification status and other circumstances. No withdrawal should be treated as final until it has been completed.

Any bonus, promotion or reward is subject to the terms shown with that offer. These may include eligibility requirements, qualifying activity, expiry conditions, wagering requirements, maximum values or restrictions on use. You should read those terms before accepting an offer. A promotion may be withdrawn, corrected or cancelled where it has been misapplied, abused, used fraudulently or affected by an obvious error.

4. Responsible gambling, privacy and security

Gambling should be treated as entertainment, not as a way to earn income or recover losses. You should only play with money you can afford to lose and should set personal limits on time and spending. Never gamble to pay bills, solve financial problems or chase losses. Take regular breaks and stop playing if gambling is affecting your finances, relationships, work, study or wellbeing.

Tools and support options may be available to help you manage your gambling. These can include deposit or spending controls, time reminders, activity information, cooling-off arrangements and account self-exclusion. The availability and operation of a tool may depend on the service and applicable requirements. You should use the responsible gambling information on the website and seek independent support if gambling is becoming difficult to control.

Information about how personal information is collected, used, stored and disclosed is set out in the Richville Casino Privacy Policy. By using the service, you acknowledge that relevant information may need to be processed for account administration, payments, identity verification, fraud prevention, security, customer support, legal compliance and responsible gambling purposes.

You are responsible for using a suitable device, secure connection and up-to-date software. Do not share passwords, verification codes or payment information. If you suspect that your account has been compromised, contact the available support channel through the website and change your credentials where possible. Richville Casino may apply security measures, restrict access or require additional verification to protect players and the service.

Protecting your account

• Use a strong, unique password and keep it private.
• Log out after using a shared or public device.
• Check account activity and payment information regularly.
• Do not permit anyone else to access or operate your account.
• Report suspected fraud, unauthorised access or unusual transactions promptly.

5. Suspension, liability and general legal information

You may stop using the service at any time. You may also request account closure or use available self-exclusion arrangements. Account closure does not automatically remove obligations that arose before closure, including obligations relating to transactions, verification, disputed activity or compliance checks. Where an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and payment procedures.

Richville Casino may suspend, limit or close an account, cancel activity or restrict access where there is a suspected breach of these terms, suspected unlawful conduct, fraud, payment misuse, technical manipulation, duplicate account activity, identity concerns or a responsible gambling reason. Action may also be taken where required by law or where continued access could create a risk to the player, other users or the service.

To the extent permitted by law, Richville Casino is not responsible for loss caused by events outside reasonable control, interruptions to communications or payment services, problems with your device or internet connection, unauthorised use resulting from your failure to protect account details, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies rights and guarantees that cannot lawfully be excluded under applicable Australian consumer law.

Website content, branding, software, graphics, text and other materials may be protected by intellectual property rights. You may use the service for personal, lawful purposes only. You must not copy, reproduce, alter, distribute, reverse engineer or commercially exploit website materials unless permitted by law or authorised in writing.

If you have a question, complaint or concern about an account, transaction, game or service, use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. Complaints may be investigated using account records, transaction information, technical logs and other relevant material.

These terms are intended to operate with the laws and mandatory consumer protections that apply to the service and to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. The version of these terms published on the website is the version that applies at the relevant time.