Richville Casino Privacy Policy

1. Information we may collect

The information handled by an online casino will depend on how you use the website, the services you request and the checks that are required. Richville Casino may collect information provided directly by you, information created when you use an account, and technical information collected through the website. We try to collect information that is relevant to operating the service and meeting our responsibilities.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information needed to manage your player profile. We may also collect information used to confirm identity, age and eligibility. This can include verification documents or other supporting information where checks are required.

Payments and account activity

We may keep records of deposits, withdrawals, wagers, gaming activity, account balances, bonuses or promotions applied to an account, and communications about transactions. Payment information may be processed through payment providers. Depending on the payment method, we may receive payment status, transaction references and limited payment details rather than complete payment credentials.

Technical and usage information

When you visit or use the website, we may handle device and connection information such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location derived from technical information, and dates or times of activity. We may also receive information about how features are used, including information collected through cookies and similar technologies.

2. How we use information

Personal information may be used for the purposes reasonably expected when you use an online casino service. The exact use will depend on the type of information and the circumstances in which it was collected. We may use information to provide, administer and improve the website and to communicate with players about their accounts.

• Create and manage player accounts, including account access, settings and support requests.
• Process deposits, withdrawals and other account transactions, and maintain accurate transaction records.
• Complete identity, age, account security, fraud prevention and other verification checks.
• Monitor activity for suspicious, unauthorised or prohibited conduct and protect the website, players and service providers.
• Meet legal, regulatory, tax, financial crime prevention and record-keeping obligations that apply to the service.
• Respond to questions, resolve account issues, investigate complaints and provide customer support.
• Maintain website security, test functionality, fix technical problems and improve the reliability of the service.
• Understand general usage patterns and website performance, including through analytics or similar tools where used.
• Send service messages, account notices and other communications needed to administer the relationship.
• Send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.

We do not use personal information for a purpose that is incompatible with the reason it was collected unless we are permitted or required to do so. Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

3. Verification, sharing and retention

Verification and security checks

Online gambling services need to take steps to protect accounts and reduce fraud, misuse and financial crime risks. For this reason, we may ask for additional information or documents, and we may compare information supplied by a player with information from suitable verification, payment, fraud prevention or identity service providers. These checks may result in an account being restricted, reviewed or delayed while information is assessed. We aim to use checks that are relevant and proportionate to the purpose.

Service providers and other recipients

Information may be shared with carefully selected providers that help operate the website and its services. These providers may support payment processing, identity and document verification, fraud prevention, information technology, hosting, security, communications, customer support, analytics, auditing or record management. They should only handle information for appropriate service purposes and under arrangements requiring suitable confidentiality and security.

Information may also be disclosed where necessary to protect rights, safety or property, investigate suspected misuse, respond to valid legal requests, enforce applicable terms, or meet a legal or official obligation. If the service or part of its operations changes ownership or structure, relevant information may be transferred as part of that process, subject to appropriate protections.

Storage and retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication, monitoring, secure transmission and restrictions on who can view information. No online service can guarantee complete security, so players should use strong passwords, keep account details private and contact support promptly if they suspect unauthorised activity.

Information is kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, communications or verification records must be retained for a period required by law even after an account is closed. Once information is no longer required, it may be deleted, anonymised or securely disposed of.

4. Cookies and similar technologies

Cookies are small data files placed on a device when a website is visited. Similar technologies may also be used to remember settings, maintain sessions, support security, understand website usage and measure the performance of content or services. Some cookies are necessary for core website functions, while others help with preferences, analytics or relevant communications.

Cookies may allow the website to recognise a returning browser, keep a player signed in during a session, remember selected settings and identify unusual activity. Information from cookies may be combined with other technical information for the purposes described in this policy. The available cookie categories and controls may vary depending on the website features in use.

Players can manage or restrict cookies through their browser settings. A browser may allow you to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. Blocking necessary cookies may affect account access, security functions or the way parts of the website operate. Changing browser settings does not necessarily delete information already collected for other purposes.

5. Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights are subject to appropriate identity checks and may have lawful exceptions. We may need to keep certain information to meet legal, security, fraud prevention or record-keeping obligations, even when a player asks for deletion.

• Access: ask what personal information we hold about you and request a copy or an explanation of how it is used.
• Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. This may not apply to records that must be retained.
• Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided.
• Questions or concerns: ask for clarification about the handling, use, sharing or security of your personal information.

To exercise these rights or make a privacy or data request, contact support@richvillecasino.click. Please explain the request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before responding. This helps prevent personal information from being disclosed to the wrong person.

We aim to respond to valid requests within a reasonable timeframe and may explain if a request cannot be completed in full. Where information must be retained, access is restricted or another exception applies, we will provide an explanation where appropriate. If you have opted out of marketing, service-related messages may still be sent when they are necessary for account administration, security, transactions or other operational purposes.

Updates to this policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The updated version will apply from the date it is made available on the website, unless a different commencement date is stated. Players should review this page periodically to stay informed about how information is handled. Continued use of the website after an update may indicate that you have read the revised policy.