Cookies Policy

What cookies are

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. A cookie can allow a website to recognise a particular browser or device, remember information about your visit, and support certain features. Cookies do not usually identify you by name on their own. However, information collected through cookies may be combined with other information that we hold or receive, in accordance with applicable privacy requirements.

We may also use technologies that work in a similar way to cookies. These can include pixels, tags, software development kits, local storage and other tools that help us understand how the website is used, maintain functionality, improve services, or measure the performance of communications. In this policy, we refer to cookies and these similar technologies together as cookies.

Some cookies are placed directly by Richville Casino. Other cookies may be placed by service providers that support functions such as security, analytics, website performance, customer support, communications or advertising. The availability of particular cookies may change as the website, its features and its service providers change.

How we use cookies

Cookies may be used for several different purposes. Some are necessary for the website to operate, while others help us understand visits and improve the experience. The exact cookies used may depend on the page you visit, the device or browser you use, your preferences, and the features available at the time.

Strictly necessary cookies

Strictly necessary cookies support the basic operation, security and reliability of the website. They may help with page navigation, session management, account access, fraud prevention, protecting forms, maintaining security controls and remembering choices that are essential to a requested service. Without these cookies, some parts of the website may not function correctly. Because they are needed to provide a service or respond to a request, they may not be optional in the same way as analytics or advertising cookies.

Preference and functionality cookies

Preference cookies help remember information that makes the website more convenient to use. For example, they may remember language, region, display settings, consent choices or other selections made during a visit. Functionality cookies may support features that you choose to use. If you disable these cookies, the website may still be available, but you may need to repeat certain selections or some features may operate differently.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information such as which pages are viewed, how visitors move between pages, whether content loads correctly, and whether users encounter errors. We use this information in an aggregated or otherwise managed form to assess performance, identify improvements and make the website easier to use. Analytics information may also help us understand the effectiveness of website content without necessarily identifying an individual visitor.

Advertising and measurement cookies

Where used, advertising or measurement cookies may help us understand the reach and performance of promotional content, limit repeated display of the same material, or show content that is more relevant to a user’s interests. These cookies may be used by Richville Casino or by third-party providers acting on our behalf. We do not treat the availability of these cookies as permission to send unlawful or unsolicited communications, and any marketing activity remains subject to applicable requirements and your stated preferences.

Security, compliance and responsible use

Cookies and related technologies may also support website security, technical monitoring, account protection, compliance processes and the responsible operation of gambling services. For example, information may help detect unusual activity, protect users and the website from misuse, or maintain records of choices made about privacy and communications. These uses may be necessary even where optional cookies are declined, although the specific information collected and the retention period may vary.

Cookie duration and third-party services

Cookies may be either session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until they are deleted. The length of time a cookie remains available depends on its purpose and how it has been configured. Some cookies may expire after a short period, while others may remain for longer unless you remove them or change your settings.

Third-party cookies may be used by service providers that help operate, secure, analyse or improve the website. Those providers may process information in accordance with their own privacy notices and contractual obligations. A third party may be able to recognise your browser when you visit different websites or services that use its technology, depending on the tool and its settings. We recommend reviewing relevant third-party information where it is made available.

Information collected through cookies may include an IP address or an abbreviated or otherwise managed version of one, browser type, device type, operating system, approximate location, referral information, pages visited, time spent on pages, interaction information, error information and preference settings. The information collected will depend on the relevant cookie and the way you use the website. We aim to use information for legitimate website, service, security and business purposes and to handle it in line with our Privacy Policy.

Cookies are not a substitute for secure account practices. You should keep your login details confidential, use a secure device and follow any security instructions displayed on the website. If you share a device with another person, remember that cookies and browser history may allow that person to see evidence of your visit or access saved preferences. Consider signing out and clearing browsing data when appropriate.

Your choices and cookie controls

When available, our cookie banner or preference tool allows you to review and manage categories of non-essential cookies. You can accept all available cookies, reject optional categories, or make choices by category. Your choices may be stored so that we can remember them on later visits. If you clear your browser data, use another browser or access the website from another device, you may need to set your preferences again.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, block some or all cookies, delete existing cookies, or receive a warning before a cookie is placed. Instructions differ between browsers and devices, so you should refer to the settings or help information for the browser or device you use.

• Blocking strictly necessary cookies may prevent the website, account areas or security functions from working properly.
• Disabling preference cookies may mean that settings and choices are not remembered.
• Disabling analytics cookies may limit our ability to understand website performance and identify technical problems.
• Deleting cookies does not necessarily withdraw information that has already been collected or remove account information held under our Privacy Policy.
• Your choices may apply only to the browser or device on which they are made.
• Some third-party tools may provide their own opt-out or preference controls.

Where the website provides a preference centre, you may return to it to change your selections. You may also use the contact channels made available on the website if you have a question about cookie choices or how information is handled. We may need to verify a request before taking action, particularly where it relates to personal information or account security.

Changes to this policy

We may update this Cookies Policy when our website, technologies, business practices or legal obligations change. The updated version will be published on this page, and the effective date may be shown with the policy. If a change is significant, we may provide additional notice where appropriate. You should check this page from time to time so that you remain informed about how cookies are used.

Questions and further information

For more information about how Richville Casino collects, uses, stores and protects personal information, please read our Privacy Policy. If you have a privacy or cookie question, use the support or contact options published on the website. We will handle enquiries in accordance with applicable requirements and the information available to us.