Responsible Gaming

Gamble with control

Gambling involves risk, and every wager can result in a loss. There is no guaranteed strategy, system or pattern that can predict the outcome of a game. Previous results do not change the odds of future results, and a losing run cannot be corrected by placing larger or more frequent bets. Treat gambling as paid entertainment and only use money that you can afford to lose.

Before you play, decide how much time and money you are comfortable spending. Consider these amounts entertainment expenses rather than an investment. Keep gambling separate from rent, bills, food, savings, loan repayments and other essential commitments. Never borrow money, sell possessions or use credit to continue gambling. Do not gamble when you are upset, under the influence of alcohol or other substances, or trying to escape personal difficulties.

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the device or gambling activity.
• Keep track of your deposits, wagers, losses and overall time spent gambling.
• Avoid chasing losses by trying to win back money through further gambling.
• Do not rely on gambling to pay bills, solve debt or improve your financial position.
• Only use your own account and payment methods, and never gamble on behalf of another person.

A limit is most useful when it is decided calmly and followed consistently. If you find it difficult to keep to a limit, stop gambling and consider using stronger account restrictions or self-exclusion.

Tools to help you stay within your limits

Depending on the services available to your account and the applicable rules, gambling websites may offer controls that help you manage your play. These can include deposit limits, loss limits, wagering limits, session reminders, reality checks, time-outs, account breaks and self-exclusion. Read the information provided with each tool carefully before activating it, as the settings, waiting periods and ability to change them may vary.

Financial limits

A deposit limit can restrict the amount added to an account over a selected period. A loss or wagering limit may help you control how much you can risk or stake. Choose an amount that fits your personal circumstances, not an amount based on what you hope to win. Account balances do not represent disposable income, and a limit should not be treated as permission to spend that amount.

Time-outs and reminders

Short breaks can help you step away and review how you are feeling. Session reminders or reality checks may show how long you have been playing or how much you have spent. When a reminder appears, stop and assess whether continuing is consistent with the limits you set. Leaving the activity for a period of time can make it easier to make a clear decision.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a defined period or longer. If you choose self-exclusion, do not attempt to open another account, use another person’s account or find ways around the restriction. Contact the available account support channel if you need information about the process, its scope or any related account arrangements. Self-exclusion may not remove every gambling opportunity, so consider using device, payment or website blocking tools as additional safeguards.

Recognising when gambling may be harmful

Problem gambling can develop gradually. It can affect anyone, regardless of age, income, experience or background. A person may not notice the change at first, particularly if gambling is presented as a normal way to relax or socialise. Paying attention to behaviour, emotions and financial activity can help identify concerns early.

You may need to take a break and seek support if you regularly think about gambling, spend more time or money than planned, feel restless when you try to stop, or return to gambling soon after deciding not to. Other warning signs include chasing losses, hiding gambling from people close to you, arguing about gambling, missing work or other responsibilities, borrowing money, selling items, neglecting personal needs or feeling anxious, guilty, low or out of control after playing.

• Ask yourself whether gambling is affecting your relationships, work, study, sleep or health.
• Review bank statements and account activity for unexpected or unexplained spending.
• Tell someone you trust if you are worried about your gambling.
• Stop gambling rather than trying to prove that you can win back losses.
• Consider professional advice if gambling is causing stress, debt or conflict.
• Use account restrictions or self-exclusion if you cannot reliably control your play.

You do not need to wait for a serious problem before asking for help. Support can be useful when you are simply concerned, unsure about your behaviour or trying to change a habit. A qualified gambling counsellor or health professional can help you understand triggers, plan practical changes and address related financial or emotional issues.

Protect yourself and others

Age and access

Only people who meet the applicable legal age and eligibility requirements may use gambling services. Young people must not access or use an account. Keep login details, devices and payment methods secure, and do not allow another person to gamble through your account. If you believe someone under the applicable age has accessed the service, stop the activity and report the concern through the available support channel.

Account and financial safety

Use a strong, unique password and keep it confidential. Sign out when using a shared device and review account activity regularly. If you suspect unauthorised access, change your password and contact support through the service’s available channels. Do not share one-time codes, security answers or payment information with other people.

Getting help

If gambling is causing harm, speak with someone you trust and contact an independent gambling support service or qualified health professional available in your area. Support may include counselling, financial guidance and help for affected family members or friends. The appropriate service can depend on your location and circumstances, so choose an organisation that is authorised or recognised for providing support where you live.

If you or someone else is in immediate danger, contact local emergency services. Richville Casino cannot provide medical, financial or crisis counselling, but account restrictions and support options may help you stop or reduce access to gambling. Review the applicable terms and account information for further details about available controls.